LWS LLC – Shop Policies & Warranty

At LWS LLC, we take pride in designing and manufacturing quality products for the fiber arts community. Our goal is to provide exceptional products, dependable service, and a positive ownership experience.

We stand behind our craftsmanship and are committed to helping our customers enjoy their Autowinder products for years to come.

1. Limited One-Year Warranty

Warranty Coverage – Original Purchaser Only

All Autowinder units include a one-year limited warranty for the original purchaser, beginning on the date of delivery.

Our products are designed to provide years of reliable service with proper care and maintenance.

Important Maintenance Reminder: Keeping your flyer clean and free of accumulated fiber, dust, and debris is essential for proper operation. Under normal operating conditions, your flyer should never require disassembly or lubrication of the worm gear assembly.

Minor Repairs and Service

We understand that accidents and occasional mechanical issues can occur. If your Autowinder experiences a minor issue, we are happy to assist.

Examples of repairable issues include:

• A flyer that has been accidentally dropped
• A jammed or obstructed mechanism
• A bent tube or other minor mechanical damage

Please contact us at info@myautowinder.com and include a photograph or short video showing the issue.

Once we have evaluated the problem, we will provide instructions for returning the unit for service.

For qualifying minor repairs during the warranty period, we will provide the necessary labor and repairs at no additional charge. The customer is responsible for shipping costs, including return shipping at the applicable carrier rate.

Accidental or Catastrophic Damage

Even when damage falls outside normal warranty coverage, we remain committed to helping our customers whenever possible.

If your Autowinder has sustained significant accidental damage, we may be able to rebuild or restore it for the original purchaser.

For catastrophic damage:

• The customer is responsible for the cost of replacement parts and shipping.
• At least 50% of the unit's components must remain in serviceable condition to qualify for rebuilding.
• Repair eligibility and replacement part requirements will be determined following our evaluation.

Please email photographs or a short video of the damaged unit before shipping it to us. We will review the condition and advise you of the available repair options.

Warranty Exclusions

The warranty will be void if the unit has been:

• Disassembled by the customer or an unauthorized party.
• Oiled or lubricated in or around the worm gear tube assembly.

Accidental damage, misuse, and improper maintenance are not covered as warranty defects, although repair services may still be available under the terms described above.

Please contact us before attempting any internal repairs or adjustments. We are always happy to help troubleshoot an issue.

2. Returning an Autowinder for Repair or Service

Prior authorization is required for all service returns.

Please do not ship any product to LWS LLC without first contacting us at info@myautowinder.com.

Authorized returns are directed to our service department for efficient processing. Packages received without prior authorization may experience delays.

Return Shipping Instructions

1. Contact LWS LLC: Email us with a brief description of the issue. Include photographs or a video whenever possible.
2. Receive Return Instructions: Once your service request has been reviewed, we will provide the appropriate shipping instructions and notify our service department of the incoming unit.
3. Prepare Your Package: Securely pack the flyer in a small, sturdy shipping box with sufficient protective material to prevent movement or damage during transit.
4. Ship the Flyer Only: Do not include batteries, tools, accessories, documentation, or the original wooden presentation box unless specifically requested.
5. Include Your Contact Information: Place a note inside the package containing your full name, return shipping address, and a brief description of the problem.
6. Shipping Weight: When packaged as instructed, most flyer-only shipments should weigh less than two pounds.
7. Ship Your Package: Use a reliable carrier and retain your tracking information.
8. Service Completion: Once repairs are complete, we will notify you and arrange return shipping.

Service Shipping Charges

• LWS LLC does not cover shipping expenses for service or damaged flyers after 15 days from the original delivery date.
• Customers are responsible for applicable shipping charges as outlined in our warranty and repair policies.
• Domestic return shipments are generally sent via USPS.
• International return shipments are generally sent via UPS.
• An invoice for applicable return shipping charges will be provided when service is complete.

We make every effort to complete repairs promptly and return your Autowinder as quickly as possible.

3. Returns and Refunds

We want every customer to be satisfied with their purchase. If you are considering returning your Autowinder, please contact us first so we can discuss your concerns and determine the best available solution.

All returns require prior authorization.

Please email info@myautowinder.com before returning any product.

Return Eligibility

To qualify for a return:

• The return must be initiated within seven (7) calendar days of confirmed delivery, as determined by the carrier's tracking information.
• The product must be returned in the same condition in which it was received.
• All originally supplied components and accessories must be included.
• The product must not have been disassembled, modified, or improperly lubricated.
• The customer is responsible for return shipping costs.

Products returned with missing or damaged components may be subject to additional deductions based on the cost of replacement or repair.

Important: Any flyer that has been disassembled is ineligible for a refund and will be returned to the customer at the customer's expense. Unauthorized disassembly also voids the product warranty.

Restocking Fee

Because our products are individually manufactured and we do not resell returned products as new, all approved returns are subject to a 30% restocking fee.

Original shipping charges are nonrefundable.

Returns requested after the seven-day return period are not guaranteed and may be considered at the sole discretion of LWS LLC. Any approved exception remains subject to the applicable restocking fee and return conditions.

What Happens to Returned Products?

At LWS LLC, we believe in giving our products a second opportunity to make a difference.

We do not resell returned Autowinders as new merchandise. Instead, suitable returned units may be refurbished and donated, along with select in-house training and demonstration units, to individuals who may otherwise lack the financial resources to participate in the fiber arts.

This practice allows us to support the spinning community while maintaining our commitment to providing new products to our customers.

4. Our Manufacturing Philosophy

Every Autowinder is manufactured with care and attention to detail.

Rather than maintaining large quantities of finished inventory, we produce our products in smaller quantities to better manage manufacturing costs and maintain consistent quality.

This approach allows us to minimize overhead and pass those savings along to our customers.

We recognize that purchasing an Autowinder is an investment in your craft, and we genuinely appreciate the trust you place in our products.

Our commitment does not end when your order ships. We are here to provide guidance, troubleshooting assistance, and dependable service throughout your ownership experience.

5. Questions or Assistance?

If you have questions regarding your warranty, product maintenance, repairs, or returns, please contact us before taking any action.

LWS LLC – Autowinder Customer Support

Email: info@myautowinder.com

Website: www.myautowinder.com

We are always happy to assist and will make every reasonable effort to ensure a positive experience.

Thank you for choosing Autowinder. We appreciate your support of our small business and the fiber arts community. Happy spinning!